You’ve registered for an account but can’t log in? The following list provides some reasons as to why:
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You’ve
already attempted to log in a total of five times and entered the wrong
credentials during each of those tries. In this case, your player account is
locked automatically for an hour. This is a security measure which ensures that
people who are not permitted to access your account remain locked out. Solution: Simply wait for an
hour after the lockout has been activated and then use your valid credentials
to log in again.
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You’ve forgotten your password. Solution: Request a new password. Directly beneath the password entry field there’s a “Forgot your password?” link which you can use to reset and change your password.
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You’ve forgotten your username and password. Solution: Please contact our helpful support team via appsupport@gametwist.com.